Support Specialist I

Company: VirtualVocations
Location: Indianapolis
Posted on: February 5, 2025

Job Description:

A company is looking for a Support Specialist I - Tier 1.

Key Responsibilities

Responding to customer inquiries via chat, email, or phone during business hours
Providing first-touch resolution to customer issues and escalating as necessary
Maintaining product expertise and contributing to support resources

Required Qualifications

1+ years of related customer support experience
Experience with technologies such as Salesforce, Intercom, and JIRA
General understanding of the Real Estate industry preferred
4-year degree preferred
Adaptable to change and able to quickly learn new tools and technologies

Keywords: VirtualVocations, Greenwood , Support Specialist I, Other , Indianapolis, Indiana

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