Default Quality Analyst II

Location: Cincinnati
Posted on: November 20, 2024

Job Description:

GENERAL FUNCTION: Ensures that the various Lines of Business (LOB) in Consumer Collections keep current and remain in compliance with servicing guidelines and directives for the insurers, investors and GSE#s that 5/3 Bank services for. Responsibleforappropriate and timely communication, training and procedural documentation in response to company or regulatory directives to all Consumer Collections groups including Default Loan Servicing, Collections, Recovery and Loss Mitigation. Thispositionparticipates in the reviews and audits and subsequent responses for and on behalf of the Consumer Collections operation. Partners with the Collections Quality Manager, Consumer Credit Risk QC Manager and the Mortgage Operations QC Risk Manager,Legaland other areas to insure compliance in the functional workgroups.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

* Responsible for ensuring compliance with directives, both verbal and electronic, from regulatory agencies, GSE#s, investors and insurers for Consumer Collections functional work groups.

* Directs required training of personnel and change to process and procedure as required by industry directives.

* Keeps abreast of default servicing industry trends, challenges and best practices and serves as subject matter expert to make recommendations to operations managers regarding directives.

* Coordinates appropriate representation from the Collections LOB to attend meetings with investor representatives.

* Coordinates response to auditor questionnaires and compliance issues; oversees production of audit files as requested by investors, insurers.

* Participates in default servicing audit examination kick-off and exit meetings and serve as a liaison for the business with regard to request pertinent to the audit or review.

* Critiques exam responses and provides feedback to internal audit manager.

* Monitors outstanding compliance issues for the Consumer Collections group to ensure that compliance gaps are concluded with updated procedures and staff training.

* Works closely with the Quality Control department and Human Resources to ensure that continued violations of policy and lack of compliance has adequate consequences to individual#s performance management documentation.

* Supports investor relationships through professional and timely response and interaction.

* Provides leadership in developing recommendations and action plans to eliminate or mitigate observed risks and to implement process improvement recommendations.

* Collaborates with Quality Control personnel and provides research support for findings reported to management.

* SEE ACTUAL JOB DESCRIPTION FOR ALL DUTIES AND RESPONSIBILITIES.

SUPERVISORY RESPONSIBILITIES: None.

Keywords: , Greenwood , Default Quality Analyst II, PR / Public Relations , Cincinnati, Indiana