Payment Services Department Manager

Location: Cincinnati
Posted on: November 20, 2024

Job Description:

GENERAL FUNCTION: Direct and control all Retail/Wholesale Lockbox Operations within the Bancorp, ensuring that employees, equipment, and materials are used properly to maximize productivity.

ESSENTIAL DUTIES & RESPONSIBILITIES:

. Directs workflow of Lockbox, maintaining optimum efficiency and cost effectiveness while ensuring that production standards are met and maintained.

. Responsible for developing and managing a risk management process within each functional area and ensuring that all areas meet Bancorp guidelines.

. Responsible for the development, maintenance and annual testing of Business Resumption plans.

. Participate in sales calls and meets frequently with customers.

. Troubleshoots escalated issues and problems within assigned area, referring only the most complex problems to more senior management.

. Assists in the formulation, recommendation, and implementation of company operational policies, by serving on committees relative to operations and equipment and by collaborating with others in the company in the study and review of proposals.

. Directs the study and establishment of new and revised systems, procedures, methods, and forms that would be used in, or have an effect on, the operations activities under the functional area.

. Stay informed of new developments and ideas, which would affect the area by visiting other companies and equipment manufacturers, attending various association meetings, and interviewing vendors.

. Responds to complex questions from customers and internal staff members regarding area activities.

. Reviews reporting of area activity.

. Evaluates and recommends resources needed to accommodate increases in volume related to Wholesale Lockbox due to mergers, acquisitions, centralization, and new business.

. Perform all work in accordance with established health and safety procedures.

. Perform any other duties as assigned.

SUPERVISORY RESPONSIBILITIES: Responsible for providing employees timely, candid and constructive performance feedback; developing employees to their fullest potential and provide challenging opportunities that enhance employee career growth; developingthe appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments.

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